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FAQs

PAYMENT

We currently accept all major credit/debit cards like Mastercard, Visa, American Express. We also accept installment payment plans for selected banks. Bank Transfer is also accepted.

mastercard    visa    nets

 

SHIPPING

A shipping fee will be applied when your order is below a certain amount. 

Country Fee Per Order Minimum Order for FREE Delivery Expected Delivery Time
Singapore  $5 $60 2 - 7 working days
Malaysia   $8 $800  5 - 10 workings days
Indonesia  $8  $800  5 - 10 workings days
Philippines  $8  $800  5 - 10 workings days
Thailand  $8 $800  5 - 10 workings days
Brunei  $8  $800  5 - 10 workings days
Vietnam  $8  $800  5 - 10 workings days
Hong Kong $8  $800  6 - 14 workings days
China $20  $800  6 - 14 workings days
India $20  $800  6 - 14 workings days
Japan $20  $800  6 - 14 workings days
Korea $20  $800  6 - 14 workings days
Australia  $20  $800  6 - 14 workings days
New Zealand $20  $800  6 - 14 workings days

 

REFUNDS & RETURNS

Reluzzo takes great pride in her quality and authenticity of the bags she sells. Returns are only accepted at the point of delivery and only if the product is damaged/defective. If the product is proven not authentic, we will accept the returns and refund you twice the amount you paid! 

Returns can only be considered when the authenticity tag and other tags are not cut off.

Returns have to be requested within 1 week of delivery.

Shipping Fee for Returns is to be beared by customers.

 

Money Back Guarantee
Shop with a peace of mind now with our Money Back Guarantee! 

 

Defective Products
If a defective product is delivered to you, we will give you a choice of a full refund in the payment mode you paid with or to replace your item within the next working day.
The choice is yours.

 

100% Authentic Products
Reluzzo guarantees that all the products we sell to you are 100% authentic. All products are sourced by our product specialists personally all around the world bringing you the best deals!
If in any unlikely case that the product you purchase is proven not authentic, we will provide you with a full refund +10% of the amount you paid!

 

More questions? Don't wait. Call us @ 67344712 and we will be most happy to assist you. You can also drop us an email at [email protected]